Shipping Methods

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Here is information about how we ship our products, shipping costs, delivery times and related policies.

  1. Shipping Regions

    We ship to:

    • Singapore
    • Select international regions (please check at checkout if your location is supported)
  2. Shipping Carriers & Methods

    We partner with reliable carriers to ensure safe and timely delivery. Depending on your location, order weight, and other factors, we may use:

    • Local courier services (e.g. Singapore Post, Ninja Van, etc.)
    • International shipping companies (DHL, FedEx, etc.) for overseas orders
  3. Shipping Costs
    • Shipping costs are calculated at checkout based on delivery address, package size and weight
    • Customs duties, import taxes, and other fees (if any) for international shipments are the responsibility of the recipient
  4. Delivery Times

    Estimated Delivery Times:

    • Singapore (Standard): 2 4 business days
    • Singapore (Express, if available): 1 2 business days
    • International (Region dependent): 5 14 business days
    • Remote / Rural Areas: May take longer due to local carrier constraints

    These are estimates. Delays may occur due to customs, weather, carrier schedules, or other factors outside our control.

  5. Handling & Processing Time
    • Orders are typically processed within 1 2 business days after payment confirmation
    • Weekends, public holidays, or high volume periods may slightly increase processing time
  6. Order Tracking
    • Once your order is shipped, you will receive a tracking number or link via email
    • You can use this to monitor the delivery status
    • If tracking shows any issue (delayed, lost, etc.), please contact our support team for assistance
  7. Packaging

    We package products carefully to ensure safety during transit. For delicate items such as seedlings or plants, extra protective packaging is used.

  8. Lost or Damaged Shipments
    • If your shipment is lost in transit, we will work with the carrier to locate it.
    • If your item arrives damaged, please take photos of the package and contents, and contact our Customer Support within 12 hours of delivery. We will assess the situation and arrange for a replacement or refund, if eligible and as appropriate.