Refund Policy

  • Home
  • Refund Policy

Welcome to GRAIN International. We strive to ensure your satisfaction with every purchase. Please read this Refund Policy to understand your rights and obligations concerning returns, refunds, and exchanges.

  1. Scope

    This policy applies to purchases of products from GRAIN International made via our website.

  2. Eligibility for Refunds

    To be eligible for a refund, you must meet all of the following conditions:

    • Notify us within 7 days of receiving the item (or within another period if specified in the order) by contacting our Customer Support.
    • Provide proof of purchase (order number, invoice, or receipt).
    • Show that the item is in the same condition you received it: unused, undamaged, with all tags, original packaging intact.
  3. Non Refundable Items

    The following are not eligible for a refund:

    • Perishable goods (plants, seedlings, etc.) once shipped.
    • Customized or made to order items.
    • Items damaged due to misuse, negligence, or improper handling after delivery.
    • Products returned more than 10 days (or your chosen period) after receipt.
  4. Returns & Exchanges
    • If your product is defective, or you received the wrong item, we will cover return shipping costs and provide either a replacement or full refund depending on stock availability.
    • For exchanges or refunds for non defective items, you may need to cover return shipping unless otherwise agreed.
  5. Refund Processing

    Once your return is received and inspected:

    • We will notify you of approval or rejection of the refund.
    • If approved, we will process your refund within 7 14 business days.
    • Refund will be credited back to your original method of payment.
    • Please note, bank/credit card processes may have additional time before funds are shown in your account.
  6. Cancellation
    • Orders can be cancelled within 48 hours: in that case you will receive full refund.
    • Once shipped, cancellation is not possible. Return must follow standard return procedure.
  7. How to Return
    • Contact Customer Support via [support email / contact form] with your order number and reason for return.
    • We will provide you return shipping instructions, if eligible for a return.
    • Pack the item securely in original packaging (if possible).
    • Ship it to the address we provide.
    • Keep proof of shipping in case of any issues.
  8. Contact Us

    If you have any questions about refunds, please contact: